What measurement is critical to assess the success of a change management process?

The percentage of changes completed on time is a critical measurement when assessing the success of a change management process because it directly reflects the efficiency and effectiveness of that process. Timely implementation of changes indicates that the organization is able to execute its plans as intended, minimizing disruption to operations and maintaining service levels. Meeting deadlines can signify that the change management process is well-planned and that resources are adequately allocated to support the change.

In addition, this metric helps to establish accountability and provides insight into whether the change management team is meeting its goals. Continuous monitoring of this percentage allows an organization to identify areas that may need improvement or additional support, making it a vital indicator of overall process success. While other factors like engagement, costs, and incident reports can provide valuable insights into the change process, timeliness directly correlates with operational efficiency and effectiveness in managing changes.