What should Sally create to handle the possibility of a failed change in her change management process?

To effectively manage the risks associated with changes in a system or network, it is essential to have a structured way to address potential failures during the change process. A backout plan serves this purpose by outlining the necessary steps to revert to the previous state if the change results in unforeseen issues or failures.

Having a backout plan ensures that if a change does not produce the desired outcome or creates problems, there is a predefined path to restore the system to its last known good configuration. This minimizes downtime and service disruption, thereby helping maintain operational continuity.

While a risk assessment helps identify potential risks before a change is implemented, and a change approval document formalizes the authorization for the implementation of changes, these do not directly address the actions needed to recover from a failed change. Furthermore, a communication plan is crucial for keeping stakeholders informed but does not provide a method for handling failures. Thus, the creation of a backout plan is a proactive measure specifically designed to manage the consequences of unsuccessful changes.