Which of the following is a primary goal of change management?

Minimizing system downtime is a primary goal of change management because effective change management aims to implement changes with as little disruption to the organization as possible. When changes are introduced—such as software updates, hardware upgrades, or new systems—there is often a risk of service interruptions or instability within the IT environment. A well-structured change management process includes thorough planning, testing, and communication to mitigate these risks and ensure that changes can be made without causing significant outages or problems in the operational environment. By focusing on minimizing downtime, organizations can maintain productivity and minimize the impact on users and business operations.

While increasing team collaboration, ensuring regulatory compliance, and improving user experience are important considerations within an organization, they are often secondary outcomes of effective change management rather than its primary goal. Collaborative efforts and compliance can be enhanced through good change management practices, but the main focus typically remains on ensuring that systems and services continue to operate smoothly as changes are made.